Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.


How to Start a Return

To initiate a return, please contact us at service@uhealthfit.com.

  • Email Subject: Please include your Order Number (found in your confirmation email).
  • Email Body: Please describe the reason for the return and your preferred resolution (e.g., Refund or Replacement)
    • Example 1: Product arrived damaged; requesting a replacement.
    • Example 2: I am not satisfied with the product; I ordered 3 boxes, opened 1 bag, and wish to return the remaining 2 unopened boxes.

Important: Please do not send any items back to us without receiving prior email authorization. Unauthorized returns will not be processed.


Eligibility Criteria

Once we receive your request, we will notify you if your return is approved.

  • Eligible for Return: Items where the outer box has been opened, but the internal bags remain factory-sealed.
  • NOT Eligible for Return: Any item where the internal sealed bag has been opened.

Examples:

  • Full Return: If you ordered 3 boxes, opened 1 box but did not open the internal bag, you may return all 3 boxes.
  • Partial Return: If you ordered 3 boxes, opened 1 box and did open the internal bag, you may only return the 2 remaining unopened boxes.


Damaged or Defective Products

If your product arrives damaged, please send a photo of the damage to service@uhealthfit.com.

  • No return is necessary for damaged items.
  • You may choose between a full refund or a free replacement for the damaged portion of your order.
  • No additional shipping fees will be incurred for damaged goods.


Shipping Fees & Logistics

  • Return Shipping: For standard returns (non-damage related), the customer is responsible for the return shipping costs. We do not provide prepaid labels or reimburse return shipping fees.
  • Freight Collect/COD: We do not accept shipments with unpaid shipping fees (COD). Any such packages will be refused, and no refund will be issued for the resulting costs.
  • Non-Qualifying Returns: If an item is returned that does not meet our eligibility criteria, a refund will not be issued, and the shipping cost will not be reimbursed.
  • Initial Shipping Refund: If your return is approved and successful, we will refund the initial shipping fee paid at the time of purchase (if applicable).


Refund Process

Once your return is inspected and approved, a refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to process and post the transaction to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at service@uhealthfit.com.


Feedback

We value your experience! If you have suggestions or comments, please reach out to us at service@uhealthfit.com.